1. Please check that the card details match the billing address that you have entered.

2. Please check that all card numbers and verification codes are correct.

3. Clear cookies and browsing history and try again (this may empty your basket).

If you need further information on when an item will be available please send a direct email to our support team specifying the item and size requested. We regularly update our page with new stock, or returned stock.

Please note that whilst we will endeavour to cancel or change an order, we cannot guarantee that these changes will take place if the order has already processed.


To request a change to order please email orders@milalondon.com and we will do our best to assist you.

If you have received one of the above emails it means that all or part of your order is currently out of stock. We do apologise for the inconvenience.

If we partially shipped your order you should receive a shipment email explaining the contents of your order and what item/items were refunded to your original payment method.

If an item was out of stock at the time of purchase, you will be refunded to your original payment method. You will receive an email with your refund details.

We are not responsible for any import duties, taxes, customs fees, brokerage fees, or any other charges issued by your local government.

These charges are the responsibility of the recipient, and the funds are received exclusively by your local government. This varies depending on your delivery location, so please make the necessary checks with your local authorities before ordering.

All our international deliveries are handled by Royal Mail.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For all deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. We do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

NEXT DAY DELIVERY

Need that item asap? All our items state whether they’re available for UK next working day delivery at checkout. If it’s a match, then next working day delivery needs to be placed by 4:00pm to be received the following day by 1:00pm latest.

Next day delivery costs £8.50.

Next day delivery is only for the next working day, so if you’ve placed an order on Friday after 4pm or the weekend, then you’ll receive it on the following Tuesday.

Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be dispatched on the next working day and delivered to the customer the following day.

DELIVERY SERVICE

All our deliveries are handled by Royal Mail.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Please check any recent emails to you (including the junk and spam mailbox)- you may have received an email which may explain that part of your order is currently out of stock. If we missed something please email our customer services team at orders@milalondon.com with your order number and a description/photo of the contents & delivery slip.

Sometimes things go wrong or mistakes happen, however we will try our best to fix it. Please photograph the items that were received or faulty and send us an email with all information to orders@milalondon.com

1. Please check your tracking ID to ensure that it has been successfully delivered to us.
2. Please allow 2-3 days from the receipt of your return for it to be processed. If the return was for refund, please allow 7-10 days from receipt of the return for the refund to appear in your account.

Returns that are received for refund that were posted using our free standard shipping option are subject to deduction of a fee (£3.99) that covers the initial delivery charge. If you paid for a different delivery option the fee will not be deducted.

If you still need further info regarding a return that has already been refunded or replaced please email below.

To request a return please email returns@milalondon.com to request return information as this is not included in your order.

Sometimes the fit isn’t right, so we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you. Item(s) must be in original condition with no signs of wear or damage (including deodorant marks, makeup stains, tanning products, etc). 

In a rare case, should you receive a damaged item. You must notify customer service within 24 hours of receiving the order or you will not qualify for a refund. 

It’s important to note that shipping costs are not covered by us when sending an item back, so we suggest using your local post office for the best service and to ensure you have a tracking ID. Make sure you mail your returns back to us within 14 days of receipt.

We take pride in our items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.If you’re returning something faulty, damaged or soiled please contact us prior to sending any return.

We insure each purchase during the time it’s in transit until it’s delivered to you. All of our deliveries are tracked, once delivered the responsibility for your purchased goods passes to you. Not the receiver of the purchase? If you got your items as a gift or something similar, then the person who signs for the package confirms receipt and is accountable for the package.

We insure each purchase during the time it’s in transit until it’s delivered to you. All of our deliveries are tracked, once delivered the responsibility for your purchased goods passes to you.

Not the receiver of the purchase? If you got your items as a gift or something similar, then the person who signs for the package confirms receipt and is accountable for the package.

If none of our options have solved your query, then please contact us via the options listed below.

We try to answer email queries within 24 hours during working hours. At sale times these timescales may be longer due to increased volume. Please only email once as multiple emails can cause delays in our response time.