Information we may collect from you We may collect and process the following data about you:
The information you give us. You may give us information about you by filling in forms on our site www.milalondon.com and our associated platforms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, upload an image to our customer gallery and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.
Uses made of the information We use information held about you in the following ways:
The information you give to us. We will use this information: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form); to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information, and the combined information for the purposes set out above (depending on the types of information we receive).
Social media. By interacting with us via our social media accounts (including via Facebook, Twitter, Instagram, Snapchat and Youtube, by ”following” us , “liking” us, commenting on our feeds, “retweeting” us (“social media”) or by adding content to our site) you are consenting to our interaction with you on social media and the processing of your information accessed on social media. The information about you that may be collected when you interact with us on social media may include without limitation your name, your user profile, your age, your preferences, choices, and viewpoints with regards to the topic or subject matter of the relevant social media page, your photos and other images and your videos. Your Interaction with us on social media may also involve you submitting a photo or video of you. By submitting a photo or video, you consent to us using such photo or video for the purposes described when your photo or video was requested or as described on the relevant social media page. Please let us know if at any time you wish us to stop interacting with you on social media or using any of your information on social media by contacting us at the details set out below. By interacting with us (whether on the site, by means of social media or otherwise) you consent and grant to us a perpetual, worldwide, royalty-free license to use your image, photos and videos and content for the purposes of promoting, advertising and endorsing MILA and MILA’s goods, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, social media, on our sites, in print and outdoor advertising materials.
Your rights You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to us at the address set out above or email us at email@example.com quoting Data Protection Query. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Children This site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not use this site or provide any personal information about yourself including without limitation your name, address, email address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 13, please contact us at the address set out above or email us at firstname.lastname@example.org quoting Data Protection Query.
Monitoring Communications As part of our efforts to make improvements to the service, we provide to you telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems, we monitor incoming and outgoing email.