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RETURNS & REFUNDS


RETURNS AND EXCHANGES
RETURNS

 

Sometimes the fit isn’t right, so we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you.

It’s important to note that shipping costs are not covered by us when sending an item back, so we suggest using your local post office for the best service and tracking ID. Make sure you mail your returns back to us within 14 days of receipt.

To request a return please email enquiries@milaboutiquelondon.com to request a returns sheet. When filling out the sheet, please make sure you indicate if you would like a refund or an exchange.

Some items are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.

Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of us receiving the item. Please note SALE items are refunded via Gift Cards.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

Credit notes can only be used in our online store.

EXCHANGES

We’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item despatched to us within 14 days of receipt by you.

To request a returns or exchange sheet please email enquiries@milaboutiquelondon.com. Exchanges take around 2-3 working days to process, plus the delivery time to your area.

It’s important to note that shipping costs are not covered by us when sending an item back.

 

Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge. We offer 1 exchange for every item.

If you want to treat yourself even more and the replacement costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase at enquiries@milaboutiquelondon.com

If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.

SALE ITEMS

We can only refund returned sale items by credit note for use on our online store.

 

LATE RETURNS

We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.

CARRIERS TO RETURN

Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL or TNT to return your orders as these carriers will not deliver to us.

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